Asset 1ScholarMatch

College Coach Onboarding

Complete the steps below to begin helping students!

Check your progress here!


  1. Matched Coaches

    For new coaches: Congratulations on completing our introductory modules! We appreciate your time and effort.

    For returning coaches: Thank you for continuing with us as a volunteer!  We’re so grateful for all that you do.

    Whether it’s your first or fourth year with ScholarMatch, the objective of this module is to ensure that you understand our expectations, resources, support systems, and current program design for your role as a College Coach.
        1. Data Tracking Responsibilities

          In order to understand trends in student behavior and outcomes, ScholarMatch tracks key data points throughout the admissions process. Collecting this information is imperative for us to better understand the needs of our students and how we can improve our program to best serve them. Furthermore, we must collect and report this information to partners and funders to sustain support for this program.

          We cannot stress enough how critically important your role is with this data collection, and we’re grateful for your help with it. As a College Coach, you will have a much more personal relationship with your students than our staff, and will be your students’ primary connection to ScholarMatch.

          For this reason, we rely on our Coaches to help us gather information on pivotal college application milestones for students, such as when financial aid forms are submitted, how many colleges a student applied to, and which scholarships they were successful in receiving. For an overview of our data tracking expectations, please review this document.

        2. Resources

          Our goal is to ensure you have all the tools necessary to support your student throughout the college application process. Below is a list of resources we provide our Coaches, in addition to a quick introductory video about where and how to access them.

          • Watch this Video! 
          • Coach Resource Page: Your one stop shop for all tools, links, announcements, and resources.
          • College Toolkit: An interactive base with resources where you can filter by topic (i.e. scholarships, financial aid, etc). This is linked on the Coach Resource Page, and you can also submit materials for consideration.
          • Ongoing Support: You’ll have access to a Student Support Playbook (an advising guidebook you receive when matched with students), Monthly Newsletters with relevant announcements and reminders, and Webinars throughout the year on specific topics. (PS – all of these are also housed in the College Toolkit!)
        3. Where to Ask Questions

          It’s normal to have questions as you work with students! Here are places where you can seek support throughout the year:

          • Community Platforms: Our optional but encouraged Coach Facebook Group, the ScholarMatch Forum email listserv (details here; active coaches are added automatically on July 1 of each program year), and Varsity Coach Gallery of expert volunteers who have offered to serve as points of contact for questions from other coaches are all great avenues to ask questions!
          • Advising Email: Have questions about the program? Need to follow up after a challenging student meeting beyond your notes in a Coach Report or Coaching Log? Reach out to us at – we’re happy to help!

          Do you have questions about how to use these resources? Click here to learn more.

        4. Understanding Our Programs

          • Scholarship Eligibility: Learn how students from LA, the San Francisco Bay Area, Texas, and Massachusetts can become eligible to apply for our Scholars Program, which provides students with a college scholarship and support to graduation.
        5. Expectations and Communication

          • Unresponsive Students: Now that you’ve reviewed the overview on student engagement and our expectations of your work with us, please review our perspective on unresponsive students. We want to prepare you for the possibility that a student you’re matched with may not engage as much as you hope, and make sure that you can maintain a student-centered perspective if such a situation arises. Review our guide here.
          • Youth Protection Policy: Additionally, our student’s safety is our priority. Please review our Youth Protection Policy.

          Thanks for your attention to this program introduction! The mastery assignment linked below consists of just one free-response question and a chance for you to raise anything you’re still wondering about.